Help Center · B2B Wholesale
Frequently Asked Questions
Everything you need to know before partnering with Fude Packaging — from MOQ, lead time, and custom printing to shipping, payment, and food-safety compliance.
7–15 Days
Standard Lead Time
Flexible MOQ
Small & Bulk Orders
Worldwide
Shipping to 5 Continents
24/7
Multilingual Support
Category 01
Orders, MOQ & Lead Time
Whether you're a small café or a multinational chain, we accommodate every order size with transparent timelines.
01
Q1
What is your minimum order quantity (MOQ)?
We offer
flexible MOQ options to accommodate both small businesses and large multinational chains
. For stock items, the MOQ can start from a few cartons, making it easy for local restaurants to place their first order. For fully customized OEM/ODM packaging with printed logos, the typical MOQ is 10,000–50,000 pieces per design, depending on product type and material. Contact our sales team — we will always do our best to match your actual procurement needs.
Small Businesses
Restaurant Chains
Distributors
Wholesalers
Q2
How fast can you deliver a standard order?
Our production lead times are optimized for speed.
Standard orders ship as fast as 7–15 days
thanks to our large raw-material inventory and fully automated facility. Custom-printed OEM orders typically require 15–25 days after artwork and sample approval.
Q3
Can I place a trial order before bulk production?
Absolutely. We welcome trial orders and strongly recommend them. You can start with a smaller quantity to evaluate our product quality, printing accuracy, and packaging — then scale up to bulk production with confidence once you're satisfied.
Q4
Do you offer factory-direct pricing?
Yes. As a direct manufacturer (not a trading company), we provide
competitive factory-direct pricing
with no middleman markup. Pricing depends on product type, specifications, quantity, material, and printing complexity — we always provide transparent, itemized quotations within 12 hours.
Q5
How do I request a quotation?
Simply email our international sales team with your target product, desired quantity, dimensions, material preference, and any printing requirements. A dedicated sales representative will respond within 12 hours with a detailed quote, product specifications, and recommended shipping solutions.
Category 02
Customization & OEM / ODM
From custom logo printing to exclusive material formulations — we tailor every detail to strengthen your brand identity.
02
Q6
Do you offer OEM / ODM customization?
Yes. We offer
flexible, end-to-end OEM/ODM customization services
to meet the unique branding and operational needs of every client. Whether you require custom logo printing, unique size specifications, exclusive design patterns, or specialized material formulations, our team works closely with you
from initial concept to final delivery
.
Logo Printing
Custom Size
Exclusive Patterns
Material Formulation
Q7
What artwork files do you need for printing?
We accept
AI, PDF, PSD, or high-resolution EPS files
with CMYK color mode and outlined/embedded fonts at 300 dpi or higher. If you only have a draft concept or logo, our in-house design team can help you develop print-ready artwork free of charge for confirmed orders.
Q8
Can I request product samples before ordering?
Yes. We provide
free stock samples
for product evaluation (you cover only the courier cost). For custom-printed samples, a small sample fee applies, which is refundable once bulk production is confirmed. Pre-production samples are always sent for approval before mass production begins.
Q9
What printing techniques do you offer?
Our fully automated facility is equipped with
state-of-the-art printing, die-cutting, and laminating machinery
. We support flexographic, offset, and digital printing — including gold/silver foiling, matte/gloss lamination, embossing, and up to 8-color Pantone-matched prints for premium brand looks.
How It Works
Your 6-Step Ordering Journey
A seamless, transparent, and stress-free procurement experience — guided by our dedicated international sales team at every step.
STEP 01
Inquiry
Send us your product needs and target volume.
STEP 02
Quotation
Receive a detailed quote within 12 hours.
STEP 03
Sample
Confirm quality with free or refundable samples.
STEP 04
Production
Automated mass production in 7–25 days.
STEP 05
QC & Packing
Strict in-house quality inspection before shipment.
STEP 06
Shipping
Door-to-door delivery worldwide with tracking.
Category 03
Shipping, Payment & Delivery
Reliable logistics and flexible payment terms — trusted across North America, Europe, Southeast Asia, the Middle East, and Oceania.
03
Q10
What shipping methods do you support?
We ship worldwide via
FCL & LCL sea freight, air freight, rail freight, and international express
(DHL / FedEx / UPS / TNT). We offer FOB, CIF, CFR, DDP, and EXW terms. Our logistics team helps you choose the most cost-efficient route for your destination and timeline.
FOB
CIF
DDP
EXW
Q11
Which payment terms do you accept?
We accept
T/T bank transfer, L/C (Letter of Credit), Western Union, PayPal, and Alibaba Trade Assurance
. Standard terms are 30% deposit upfront and 70% balance before shipment. For long-term returning clients, flexible terms such as OA 30/60 days can be negotiated.
Q12
Which countries and regions do you ship to?
We ship to clients across
North America, Europe, Southeast Asia, the Middle East, and Oceania
— serving thousands of food businesses, restaurant chains, takeaway platforms, food distributors, and wholesalers worldwide.
Q13
What happens if goods are damaged in transit?
All shipments are professionally packed and insured. In the rare event of transit damage, please provide photographs and the shipping documents within 7 days of receipt — our after-sales team will process a claim or arrange replacement at the next shipment, ensuring a stress-free experience.
FSC Certified
Sustainable Forestry
Compostable
Bioplastic Ready
Quality & Sustainability
Engineered to Solve Real-World Pain Points
Our in-house R&D team continuously innovates packaging designs and materials — focusing on the functional challenges that matter most to food businesses, from takeaway delivery to in-store dining.
Leak-Proof & Grease-Resistant
Specialized coatings keep sauces and oils contained — no embarrassing leaks during takeaway or delivery.
Heat-Insulated & Stackable
Double-wall and ripple designs that stay comfortable to hold — built to stack efficiently in storage and transit.
Eco-Friendly Materials
FSC-certified kraft paper, food-grade PE coating, and compostable bioplastics — aligned with circular economy and carbon-neutral goals.
Category 04
Quality, Safety & Compliance
Every Fude product is engineered to meet the highest international food safety standards — complete peace of mind for you and your end consumers.
04
Q14
Are your products food-safety certified?
Yes. Every product is engineered with
strict compliance to EU food contact regulations (EC 1935/2004), US FDA food safety requirements, and China's national food safety standards
. Certificates of compliance and SGS/BV third-party test reports are available upon request.
EU EC 1935/2004
US FDA
China GB
SGS Tested
Q15
What eco-friendly materials do you use?
We prioritize
FSC-certified kraft paper, food-grade PE coating, and compostable bioplastics (PLA / PBAT)
. Our materials align with the global shift toward circular economy and carbon neutrality, helping our clients meet their own sustainability targets.
Q16
How do you ensure consistent product quality?
Quality is controlled at
every stage
— from raw material inspection, in-process QC during production, to final 100% visual inspection before packing. Our automated facility delivers precision at volume, and every batch is traceable by lot number.
Q17
Can I visit your factory in Shandong?
We warmly welcome client visits. Our Shandong factory is located in a region renowned for its
robust manufacturing ecosystem and supply chain advantages
. Please contact your sales representative in advance — we will arrange airport pick-up, factory tours, product demos, and hotel recommendations.
Category 05
Service & After-Sales Support
A dedicated international team guides you from product selection through after-sales — 24/7 multilingual support at every step.
05
Q18
What languages does your sales team support?
Our
dedicated international sales and customer service team provides 24/7 multilingual support
in English, Spanish, French, Arabic, Russian, and Chinese — ensuring you always have a clear, direct communication channel with the factory.
Q19
Do you provide after-sales service?
Yes — our service doesn't stop at delivery. We guide clients through
every step of the process — from product selection and sample confirmation to order tracking and after-sales service
— ensuring a seamless, transparent, and stress-free procurement experience.
Q20
Can I track my order during production and shipping?
Absolutely. Your dedicated account manager sends weekly production updates with photos or short videos from the factory floor. Once shipped, you receive full shipping documents and a live tracking link — so you always know exactly where your order is.
Q21
Do you work with global food chains?
Yes. Whether you are a
local restaurant owner
looking for affordable, high-quality takeaway packaging, a
regional distributor
seeking a reliable bulk supplier, or a
global food chain
in need of custom branded packaging solutions — Fude Packaging has the expertise, capacity, and commitment to meet your needs.
Still Have Questions?
Talk to Our International Sales Team Today
For more information about our products, customization services, or bulk ordering, please contact our international sales team. We'll respond within 12 hours — in your language, in your time zone.